Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your item is defective. At the discretion of Noble Grape you may be responsible for return shipping costs. Shipping costs may not be refunded.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Perishable goods (hops, grains, malt, yeast)
- Gift cards
- Downloadable software products
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
If for any reason you feel the need to return a product more than 30 days after purchase, it is the discretion of Noble Grape whether or not to issue a full or partial refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org