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Our Guarantee

“I had a problem (shipping problem caused clarifier to leak on other additives which ruined them and the kit) with a wine kit I purchased at Noble Grape last week. I contacted them and within one day, a new wine kit was delivered to me free of charge. Thank you for standing behind your business name and for such fast courteous service!!” – Kathy Surette, Yarmouth, Nova Scotia

Noble Grape has a 100% Winemaking Guarantee!

Noble Grape is so confident in the quality of our wine kits that we have a 100% guarantee. If you are not happy with your finished wine for ANY reason, we will replace it for FREE or refund your money. (See below for details)

 

ON-SITE Winemaking Guarantee

If you make your wine on-site with us and you are not 100% happy, we will make you another batch of similar value, or we will refund your money. We simply ask you do two things:

  1. Let the wine age at least one month in the bottles before bringing it in.
  2. Bring in a sample (a bottle or similar) for analysis to the store it was made in.

If you would like to take advantage of our Quality Guarantee, we ask that you contact us within 6 months of bottling the wine.

We reserve the right to ask for the wine back. With this in mind we ask that you have at least 20 bottles of the original 30 (wine) if you would like a replacement batch. We will also replace your bottles, corks and labels (if applicable).

We are sorry, but we cannot replace wine that has been discarded before you contact us.

 

AT-HOME Winemaking Guarantee

Even if you make your wine at home, we will honour our 100% guarantee. If you are not 100% happy with your wine, we will replace your kit with one of similar value, or we will refund your money. We simply ask you do four things:

  1. Save the code numbers on the top of the box. (They peel off).
  2. Follow the instructions.
  3. Let the wine age at least one month in the bottles before bringing it in.
  4. Bring in a sample (a bottle or similar) for analysis to the store it was made in.

If you would like to take advantage of our Quality Guarantee, we ask that you contact us within 6 months of bottling the wine.

We reserve the right to ask for the wine back. With this in mind we ask that you have at least 20 bottles of the original 30 (wine) if you would like a replacement batch. We will also replace your bottles, corks and labels (if applicable).

We are sorry, but we cannot replace wine that has been discarded before you contact us.